Recipient of the Singapore Service Excellence Medallion is recognised as most outstanding organization that has demonstrated pinnacle levels of customer satisfaction and organisational service excellence.

Singapore Zoo was the recipient of the Singapore Service Excellence Medallion

Singapore Zoo was the recipient of the Singapore Service Excellence Medallion

Singapore, 11 April 2013Singapore Zoo has received the Singapore Service Excellence Medallion, a top honour that marks its superior guest satisfaction and organisational service excellence.

The award ceremony was held in the presence of guest-of-honour Mr Tharman Shanmugaratnam, Deputy Prime Minister of Singapore and Minister of Finance.

Mr Lee Meng Tat, CEO, Wildlife Reserves Singapore, said, “Singapore Zoo turns 40 this year – and receiving the Singapore Service Excellence Medallion is a tribute to all the staff who have served in the Singapore Zoo and who made this wildlife attraction a national icon and internationally recognized brand.”

He added, “Singapore Zoo aims to give our guests a unique and meaningful wildlife experience. To achieve this, our team is always happy to go the extra mile to provide a fun-filled, interactive, and wholesome experience for our visitors. Together we hope to inspire an appreciation for wildlife in everyone that comes through our gates.”

The Singapore Service Excellence Medallion represents the epitome of service excellence, and Singapore’s highest accolade, that acknowledges outstanding achievements by organizations and individuals in inspiring and sustaining a culture of service excellence in Singapore. It is organized by agencies of the national GEMS Up movement (Go Extra Mile For Service) and aims to catalyze and inspire a transformation in service amongst organisations in Singapore and to produce worthy role models for all to emulate. GEMS Up Movement is represented by five agencies – SPRING Singapore, Singapore Tourism Board, Singapore Workforce Development Agency, National Trades Union Congress and the Institute of Service Excellence at Singapore Management University.

Singapore Zoo is the 2013 Medallion Recipient for Organisations, a pinnacle honour presented to the most outstanding organisation that has demonstrated pinnacle levels of customer satisfaction and organisational service excellence.

Ms Quak Sim Hui, assistant manager of operations, Singapore Zoo, was also honoured at the award ceremony as a finalist for the medallion for individuals, a category that recognises nominees from organisations who have delivered exceptional service and exemplified the organisation’s mission, vision and values.

Singapore Zoo has frequently been named amongst the best zoos of the world, and with its award winning open concept, is often referred to as the world’s best rainforest zoo. Through the years, the Zoo’s mission has been to inspire an appreciation of nature through exciting and meaningful wildlife experiences, with a determined focus on the three pillars of education, recreation, and conservation and research.