Recipient of the Singapore Service Excellence Medallion is recognised as most outstanding organization that has demonstrated pinnacle levels of customer satisfaction and organisational service excellence.

Singapore Zoo was the recipient of the Singapore Service Excellence Medallion
Singapore Zoo was the recipient of the Singapore Service Excellence Medallion

Singapore, 11 April 2013Singapore Zoo has received the Singapore Service Excellence Medallion, a top honour that marks its superior guest satisfaction and organisational service excellence.

The award ceremony was held in the presence of guest-of-honour Mr Tharman Shanmugaratnam, Deputy Prime Minister of Singapore and Minister of Finance.

Mr Lee Meng Tat, CEO, Wildlife Reserves Singapore, said, “Singapore Zoo turns 40 this year – and receiving the Singapore Service Excellence Medallion is a tribute to all the staff who have served in the Singapore Zoo and who made this wildlife attraction a national icon and internationally recognized brand.”

He added, “Singapore Zoo aims to give our guests a unique and meaningful wildlife experience. To achieve this, our team is always happy to go the extra mile to provide a fun-filled, interactive, and wholesome experience for our visitors. Together we hope to inspire an appreciation for wildlife in everyone that comes through our gates.”

The Singapore Service Excellence Medallion represents the epitome of service excellence, and Singapore’s highest accolade, that acknowledges outstanding achievements by organizations and individuals in inspiring and sustaining a culture of service excellence in Singapore. It is organized by agencies of the national GEMS Up movement (Go Extra Mile For Service) and aims to catalyze and inspire a transformation in service amongst organisations in Singapore and to produce worthy role models for all to emulate. GEMS Up Movement is represented by five agencies – SPRING Singapore, Singapore Tourism Board, Singapore Workforce Development Agency, National Trades Union Congress and the Institute of Service Excellence at Singapore Management University.

Singapore Zoo is the 2013 Medallion Recipient for Organisations, a pinnacle honour presented to the most outstanding organisation that has demonstrated pinnacle levels of customer satisfaction and organisational service excellence.

Ms Quak Sim Hui, assistant manager of operations, Singapore Zoo, was also honoured at the award ceremony as a finalist for the medallion for individuals, a category that recognises nominees from organisations who have delivered exceptional service and exemplified the organisation’s mission, vision and values.

Singapore Zoo has frequently been named amongst the best zoos of the world, and with its award winning open concept, is often referred to as the world’s best rainforest zoo. Through the years, the Zoo’s mission has been to inspire an appreciation of nature through exciting and meaningful wildlife experiences, with a determined focus on the three pillars of education, recreation, and conservation and research.


New Structure Streamlined Across Jurong BirdPark, Night Safari and Singapore Zoo Derives Greater Synergies

Singapore, 19 February 2008 – The organizational and management structures at the Jurong Bird Park (JBP), Night Safari (NS) and Singapore Zoo (SZ) have been integrated and streamlined to derive greater synergies between the three parks, under the leadership of Wildlife Reserves Singapore (WRS)’s newly-appointed Group
CEO, Ms Fanny Lai.

The new organizational structure, which will take effect from 1st March 2008 comprises six divisions, viz:-

– Life Science, Conservation, Research & Education;
– Commercial Operations;
– Marketing, Sales and Communication;
– Park Infrastructure & Development;
– Finance & Corporate Services and
– Human Resources.

“This new integrated structure optimizes efficiencies and allows WRS greater synergies in resources and services. In turn, we plan to raise the bar for service excellence in delivering exceptional wildlife experiences for visitors to all our three parks while supporting our other two key pillars of research and conservation as well as education,” said Ms Lai.

In line with this organizational restructuring, WRS plans to appoint a General Manager for each of its three parks.

While all current managers will stay the course at WRS, Dr Wong Hon Mun, Executive Director of JBP has decided to take a break and relinquish his current position by the end of February.

“Dr Wong had contributed greatly to the success of JBP and we are sad to lose him. However, we respect his decision and wish him the very best,” added Ms Lai. WRS has started the search for new general managers but anticipates that it would take at least six months before all positions are filled.

“We will continue our relentless efforts to deliver a holistic, integrated education and learning opportunities through exciting, engaging and meaningful wildlife experiences to all our visitors,” stressed Ms Lai.